Support
Something not working, or a question about the game? Write to us.
Email: support@portalship.io
Tell us your device, the app version (Settings, bottom of the page), and what happened. We read every message.
Common questions
How do hints work?
Tap the lightbulb for a hint. You get a free hint each day you play, and more from the store. On the daily puzzle, each hint adds 30 seconds to your time.
Why did my leaderboard name change?
Your name belongs to your install. If you delete and reinstall the app, you become a new player with a new name.
I finished the daily puzzle with no connection. What happens?
The result is kept on your phone and sent as soon as you are online again. The server measures the time, so waiting to reconnect adds to your time, and a result more than about a day old cannot be accepted.
Can I replay the daily puzzle?
Yes, for fun. Only your first finish of the day counts for the leaderboard.
What does "Share anonymous stats" do?
It sends simple, anonymous information about how levels are played (started, finished, hints used) so we can improve the game. It is on by default and you can switch it off in Settings. See the privacy policy.
Restore purchases
Open Settings and choose Restore purchases (available once purchases are switched on).